Frequently Asked Questions
Everything you need to know about your favorite brew.
How long does shipping take for fresh coffee beans?
To ensure maximum freshness, we roast our beans in small batches. Orders are typically processed within 24-48 hours and delivered via standard shipping within 3-5 business days.
Do you offer pre-ground coffee or only whole beans?
We offer both! You can select your preferred grind size—from coarse for French Press to fine for Espresso—on each product page, or choose whole beans to grind at home.
What is your return policy on food items?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or you are unsatisfied with the quality, please contact us within 14 days for a replacement or store credit.
Are your coffee beans ethically sourced?
Yes, we are committed to sustainability. We partner with farms that practice fair trade and environmentally conscious farming methods to ensure high-quality beans and fair wages for farmers.
How should I store my coffee to keep it fresh?
We recommend storing your beans in a cool, dark place inside an airtight container. Avoid the refrigerator or freezer, as moisture and fluctuating temperatures can compromise the flavor profile.
Can I modify or cancel my subscription?
Absolutely. You can manage your subscription through your account dashboard at any time to change your delivery frequency, swap flavors, or cancel your recurring order.